Terms & Conditions
General information
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Welcome to the MountForce website. If you continue to browse and use this website you are agreeing to our terms and conditions that help govern MountForce. If you have any disagreements with any of the terms & conditions, please do not use the site. The terms "MountForce LTD." "MountForce" or "us" "we" or "our" refers to the owner of the website based in Wrexham. The terms "website" or "site" refers to our website with the domain "MountForce.co.uk"". The terms "you" or "your" refers to you, the viewer/user of the website.
2. This website is operated by MountForce.
Registered business address: 34 Kempton Way, Wrexham.
Company registration number: 16543813
You can contact us at: MountForce4U@outlook.com
Website & Products
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By using this site, you agree to the following terms:
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You agree not to use the website for any unlawful purpose or in any way that may harm MountForce or other users.
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You may not reproduce, duplicate, copy, sell, resell or exploit any part of the website or its content without express written permission from MountForce.
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You must not try to interfere with the website’s security features, attempt to gain unauthorized access to any part of the site, or introduce malicious software or code.
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We reserve the right to suspend or terminate access to the site if you violate any of these terms.
2. MountForce makes every effort to ensure that all product descriptions, images, and prices shown on this website are accurate and up-to-date. However:
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We do not guarantee that all details are free from errors, and we reserve the right to correct any inaccuracies at any time without prior notice.
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Prices are subject to change without notice and include applicable taxes unless otherwise stated.
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Availability of products is not guaranteed. We reserve the right to discontinue or modify products at any time.
If you have any questions about a product before purchasing, we encourage you to contact us at MountForce4U@outlook.com.
3.
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All prices listed on the MountForce website are in GBP and include applicable taxes unless stated otherwise.
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We reserve the right to change prices at any time without prior notice. However, confirmed orders will not be affected by any price changes made after the time of purchase.
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MountForce accepts the following payment methods: Debit Cards/ Credit Cards and Apple Pay.
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All payments must be made in full at the time of ordering. Orders will not be processed or shipped until payment has been received and confirmed.
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In the event of a pricing error on the website, we reserve the right to cancel any affected orders and issue a full refund.
If you experience any issues during the payment process, please contact us at MountForceCommunications@outlook.com for assistance.
4.
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Processing Time: Orders are typically processed within 1-2 Business days after the payment is received. Orders placed on weekends or holidays will be processed the next business day.
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Shipping Methods & Carriers: We use Royal Mail, a trusted delivery partner to deliver your orders safely and on time.
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Shipping Costs: Shipping costs are calculated at checkout and depend on the destination, weight, and shipping method selected.
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Delivery Issues: MountForce is not responsible for delays caused by couriers or customs. If your package is delayed or lost, please contact us at MountForceCommunications@outlook.com and we will assist you ASAP.
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Shipping Locations: We are currently only sending orders throughout the UK.
5.
We want you to be completely satisfied with your purchase from MountForce. If you are not happy with your order, we’re here to help.
Returns
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You may return eligible items within 28 days of delivery for a refund or exchange.
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Items must be unworn, with their original packaging, and in the same condition that you received them with the tags still attached.
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To request a return, please contact us at MountForceCommunications@outlook.com with your order number and reason for return. We will provide instructions and a return address.
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Non-Returnable Items
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Certain types of items may not be eligible for return, such as:
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Sale or clearance items (if marked final sale)
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Exchanges
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If you received a damaged or defective item, please email us within 7 days of delivery with photos, and we’ll arrange a replacement with no additional cost.
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If you’d like to exchange an item for a different size or variant, let us know — exchange eligibility depends on item availability.
Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or sent in error.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
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Once your return is received and inspected, we will notify you and process your refund to the original payment method within 14 working days.
Loyalty
MountForce may offer a loyalty program that rewards our customers for their continued support as a thank you from us. Participation in the loyalty scheme is subject to the following:
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Points or rewards may be earned through qualifying purchases and signing up to the website.
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Loyalty points have no cash value and cannot be exchanged for money unless explicitly stated.
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Points may only be redeemed through the MountForce website and are non-transferable.
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MountForce reserves the right to modify, suspend, or cancel the loyalty program at any time without prior notice.
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Abuse of the program or suspicious activity may result in disqualification from participation.
For questions about your loyalty points or rewards, contact us at MountForceCommunications@outlook.com.
MountForce Space – Our Community
MountForce Space is more than just a Space — it’s a community that is dedicated to inspiring and empowering individuals to become the best version of themselves. By participating in MountForce Space, you agree to the following values and expectations:
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Respect & Positivity: We foster a supportive environment. Disrespectful, harmful, or hateful behavior will not be tolerated.
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Growth Mindset: This is a space for learning, encouragement, and personal development. Share your journey, uplift others, and stay open to growth.
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Content Guidelines: Whether sharing stories, comments, or ideas, all content must align with our values. We reserve the right to remove content that is offensive, misleading, or off-topic.
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No Spam or Self-Promotion: Please don’t use MountForce Space to advertise unrelated products or services without prior permission.
MountForce reserves the right to moderate discussions, remove content, or limit access to the Space at our discretion to protect the integrity of the community.
Legality
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All content on the MountForce website — including but not limited to logos, images, graphics, text, product designs, videos, and branding — is the property of MountForce and is protected by copyright, trademark, and other applicable intellectual property laws.
Unless otherwise stated:
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You may not copy, reproduce, distribute, sell, license, or exploit any content from this site without prior written permission from MountForce.
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The MountForce name, logo, and any associated branding are registered or unregistered trademarks of MountForce. Unauthorized use is strictly prohibited.
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Any user-generated content (e.g., reviews, comments, MountForce Space posts) submitted to MountForce remains your property, but by submitting it, you grant MountForce a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with our services and marketing.
Violation of these rights may result in legal action and/or removal of access to the website and its services.
2.
MountForce is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and store your personal information when you visit or interact with our website.
Information We Collect
We may collect the following types of personal information:
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Personal Identifiable Information (PII): This includes information such as your name, email address, shipping address, phone number, payment details, and any other information you provide when making a purchase or signing up for our services.
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Non-Personal Information: This may include your browser type, IP address, referral URLs, and general browsing activity on our website. We collect this to improve user experience and analyze site performance to continually improve ourselves.
How We Use Your Information
Your personal information may be used for the following purposes:
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To process orders and provide customer support.
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To improve our website and services, ensuring that content is presented in the most effective way for you.
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To communicate with you about updates, promotions, or other relevant offers (only if you have opted in).
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To comply with legal obligations, resolve disputes, or enforce agreements.
Data Sharing and Third-Party Services
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties who help us operate our website and deliver services to you, including payment processors, shipping providers, and marketing platforms. These third parties are required to protect your information and use it only for the purpose of fulfilling their services for us.
Cookies
We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to remember your preferences and track your interactions with our site. You can control cookie settings in your browser, but disabling cookies may affect some features of the site.
Data Security
We use industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
Your Rights
You have the right to:
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Access the personal data we hold about you.
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Request correction or deletion of your personal data.
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Object to or restrict our processing of your data.
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Withdraw consent to receive marketing communications at any time.
To exercise any of these rights, please contact us at MountForceCommunications@outlook.com.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. When changes are made, we will update the "last modified" date at the bottom of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
Liability
To the fullest extent permitted by applicable law, MountForce and its affiliates, directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, arising out of or related to your use of, or inability to use, this website or any of our products, even if we have been advised of the possibility of such damages.
1. No Liability for Loss or Damage
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MountForce is not responsible for any loss or damage to your data, devices, or systems resulting from your use of the website or from downloading any content.
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We are not liable for any interruptions, errors, or bugs in the website, nor for delays in the performance of our services due to circumstances beyond our reasonable control (e.g., third-party service outages, or events beyond our control).
2. Maximum Liability
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If we are found liable for any direct damages arising from your use of our website or products, our liability will be limited to the amount you paid for the product or service that gave rise to the claim.
3. Indemnification You agree to indemnify and hold harmless MountForce, its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website or your violation of these Terms and Conditions.
4. MountForce may allow approved resellers to sell our products or services under certain conditions. By becoming an authorized reseller, you agree to comply with the following terms:
Authorized Reseller Status
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Reseller status is granted solely at the discretion of MountForce. To become an authorized reseller, you must apply and meet any requirements set by MountForce, including but not limited to business credentials, marketing standards, and sales targets.
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MountForce reserves the right to revoke reseller status at any time, with or without cause, and with or without prior notice.
Pricing & Sales
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Resellers are required to follow all pricing guidelines provided by MountForce. Reselling our products at a price below the recommended retail price may result in the termination of your reseller status.
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All products sold by resellers must be sold as-is, and no modifications or misrepresentations of MountForce products are allowed.
Reseller Responsibilities
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Resellers are responsible for any taxes, import duties, or fees associated with the resale of MountForce products.
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You agree to provide accurate and complete product information to customers, ensuring that all sales comply with applicable laws and regulations.
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MountForce is not responsible for any customer complaints or issues arising from the resale of our products. Resellers must manage their own customer service and support.
Marketing & Promotion
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Resellers may not use MountForce’s branding or trademarks in a manner that could cause confusion or harm to our reputation.
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Resellers must get prior written approval from MountForce before using any marketing materials, logos, or product images.
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All marketing and promotional efforts should align with MountForce's values and brand identity.
Product Availability
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While MountForce will make reasonable efforts to supply products to resellers, availability is subject to stock levels. We do not guarantee product availability and will not be held liable for delays or shortages.
Termination of Reseller Agreement
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Either party may terminate this agreement at any time, with or without cause, by providing written notice to the other party. Upon termination, resellers must immediately cease selling MountForce products and remove any references to MountForce from their websites, advertising, and promotional materials.
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These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
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Jurisdiction: Any disputes, claims, or legal proceedings arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in the United Kingdom, and you consent to the personal jurisdiction of such courts.
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Dispute Resolution: In the event of any dispute, we encourage you to first contact us to seek a resolution. If the matter cannot be resolved informally, we may consider alternative dispute resolution methods such as mediation or arbitration.
Laws of England & Wales
6.
Our website may contain links to third-party websites or services that are not owned or controlled by MountForce.
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No Endorsement: MountForce does not endorse or assume responsibility for the content, privacy policies, or practices of any third-party websites or services. We have no control over, and assume no responsibility for, any third-party sites or resources.
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External Sites: These third-party links are provided for your convenience and reference. Clicking on or visiting any third-party link is entirely at your own risk.
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Independent Policies: Third-party sites and services may have their own privacy policies and terms of use, which may differ from those of MountForce. We encourage you to review the terms and policies of any third-party sites before interacting with them.
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No Liability: MountForce shall not be held liable for any damages or losses caused by or in connection with your use of third-party websites or services.
Extras
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MountForce reserves the right to modify, update, or change these Terms and Conditions at any time without prior notice. When changes are made:
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Effective Date: The updated Terms and Conditions will be in effective immediately upon posting on the website, with the “Last Updated” date at the top of this page reflecting the change.
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User Responsibility: It is your responsibility to review these Terms periodically for any updates or modifications. Your continued use of the website or services after any modifications signifies your acceptance of the updated Terms.
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Notification of Changes: While we may not personally notify you of every change, we encourage you to check this page regularly to stay informed about any updates.
2.
If you have any questions, concerns, or inquiries about these Terms and Conditions, or if you need assistance with any product or service, please feel free to contact us:
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Email: MountForce4U@outlook.com
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Business Address: 34 Kempton Way, Wrexham, United Kingdom.
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Website: www.mountforce.co.uk
We strive to respond to all inquiries as quickly as possible and are more than happy to offer our assistance.
3.
We accept the following payment methods for all transactions on the MountForce website:
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Credit and Debit Cards: [Visa, MasterCard, etc.]
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Apple Pay
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Google Pay